Notice of Availability of Language Assistance Services and Auxiliary Aids

Availability of Language Assistance Services and Auxiliary Aids

Kansas City Oncology & Hematology complies with all applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). Kansas City Oncology & Hematology does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)).

In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:

Language assistance services. Kansas City Oncology & Hematology will provide language assistance services for individuals with limited English proficiency (including individuals' companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:

  • Electronic and written translated documents
  • Qualified interpreters

Appropriate auxiliary aids and services. Kansas City Oncology & Hematology will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals' companions with disabilities) to ensure effective communication. Appropriate auxiliary aids and services may include:

  • Qualified interpreters, including American Sign Language interpreters
  • Video remote interpreting
  • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)

Reasonable modifications. Kansas City Oncology & Hematology will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.

To access language assistance services, auxiliary aids and services, or to request a reasonable modification, please contact Taylor Kinser, Director of Integrations, at 615.500.3281 or info@kansascityoncology.com.

If you believe Kansas City Oncology & Hematology has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can:

  1. File a grievance with Taylor Kinser, Director of Integrations, at 615.500.3281 or info@kansascityoncology.com. You can file a grievance in person, by mail, or email. If you need help filing a grievance, Taylor Kinser is available to help you.
  2. File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Via mail: 
U.S. Department of Health & Human Services 
200 Independence Avenue, S.W. – 509F 
Washington, D.C. 20201 
Telephone: 1-800-368-1019 
TTY: 800-537-7697

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 615.500.3281.

SPANISH

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-817-759-7000.

CHINESE

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-817-759-7000。

VIETNAMESE

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-817-759-7000.

KOREAN

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-817-759-7000 번으로 전화해 주십시오.

FRENCH

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-817-759-7000

LAOTIAN

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-817-759-7000

AMHARIC

ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋ ተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-817-759-7000

GERMAN

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-817-759-7000.

GUJARATI

સુચના: જો તમેગુજરાતી બોલતા હો, તો નન:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટેઉપલબ્ધ છે. ફોન કરો 1-817-759-7000

JAPANESE

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-817-759-7000 まで、お電話にてご連絡ください。

TAGALOG

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-817-759-7000.

HINDI

ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-817-759-7000 पर कॉल करें।

RUSSIAN

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-817-759-7000.